Returns & Exchanges

At Veselka, we take pride in the quality of our authentic Ukrainian cuisine and want you to be completely satisfied with your order. Due to the perishable nature of our food products, we offer resolutions for items that arrive damaged or incorrect to ensure your dining experience remains exceptional.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect all food items and packaging for any signs of damage or temperature compromise.

• 2.
  Document Issues

  Take clear photographs of any damaged goods or incorrect items, as these are required to process your refund or replacement request.

• 3.
  Contact Support

  Email our customer service team within 24 hours of delivery with your order number and the documentation of the issue.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.